1. Information to the user.

Responsible for the processing of user data and contact to exercise their rights:

  • Commercial name of the data controller: AZIGRENE CONSULTORES, S.L.
  • Company name of the data controller: AZIGRENE CONSULTORES, S.L (hereinafter, indistinctly “AZIGRENE”).
  • Corporate purpose: Consultancy specializing in management, organization, control, distribution and marketing in the energy sector.
  • TAX ID: B97233092
  • Registered office: AZIGRENE CONSULTORES, S.L. is located at Calle Lebón, 19 Bajo Dcha, 46023 Valencia, Spain.
  • Telephone: 963301641
  • Contact email: azigrene@azigrene.es
  • Registration data: Registered in the Mercantile Registry of Valencia in Volume: 7230; Book: 4532; Folio: 202; Section: 8; Page: V-84542.

AZIGRENE CONSULTORES, S.L , hereinafter “RESPONSIBLE” or “AZIGRENE”, is the Responsible for the processing of the User’s personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (RGPD) and Organic Law 3/2018 of 5 December (LOPDGDD), for which you are provided with the following processing information.

2. Applicability of AZIGRENE’s Privacy Policy.

AZIGRENE’s privacy policy applies to the processing that AZIGRENE carries out with respect to the personal data of its Users in any electronic or analog media, which includes, by way of enumeration, but not limited to, websites, computer applications, social networks or any data file.

Purpose of processing: AZIGRENE processes its Users’ data in order to be able to correctly provide its products and services. The purpose of the processing of the User’s data is carried out according to the relationship that AZIGRENE and the User maintain:

  • User registrations: the purpose of the processing is to provide the User with access and use of any digital platform of AZIGRENE CONSULTORES, S.L. (e.g., ENERGIZA) as well as
    (e.g., ENERGIZA) as well as the User’s contact details and the information provided by the User in the different contracts and terms and conditions subscribed with AZIGRENE.
  • User’s queries: the data provided by the User in his queries are processed by AZIGRENE in order to be able to properly manage such queries.
  • Navigation data and cookies: AZIGRENE uses the navigation data generated by the User to maintain and renew the accessibility, personalization and understanding of the User’s navigation, in order to be able to offer offers of products and services that may be of interest to the User based on the interests shown. The offers of products and services shown to the User may be both AZIGRENE’s own services and those of third parties, always in accordance with the guidelines included in the cookies policy and in the challenge of practices included in this privacy policy.
  • Contracting services or products: when contracting services or products of AZIGRENE CONSULTORES, S.L. AZIGRENE will treat the User’s data with the purpose of being able to carry out the services requested by the User, to attend the possible customer services and to satisfy the conditions established in the contract between AZGRINE CONSULTORES, S.L. and the User. In this sense, in case of non-payment of any User in a service contracted with AZIGRENE CONSULTORES, S.L. will authorize AZIGRENE to be able to communicate the existence of the same in any file of patrimonial solvency and credit in use, fulfilling the necessary requirements according to the legislation in force.
  • Business management: AZIGRENE may process the data generated by the User during the term and after the termination of the relationship with the User, previously anonymized, in order to be able to analyze them so that they may be information to be taken into account in AZIGRENE’s internal and business organization, especially in the management of its customers.
  • Promotional or communication actions: the data generated by the User, collected by AZIGRENE or by third parties with the User’s consent, may be used by AZIGRENE to send communications or promotions of products, services, alerts or news related to AZIGRENE’s activity to the User. The aforementioned possible communications from AZIGRENE to the User may be carried out using conventional or electronic means of communication.

3. Legal basis for processing.

AZIGRENE CONSULTORES, S.L. processes the User’s data based on the express consent of the User pursuant to Article 6.1. a) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (“GDPR”).

In the event that the AZIGRENE User contracts a service or product from AZIGRENE CONSULTORES, S.L. AZIGRENE may manage the data of the Customer User in order to manage the fulfillment of the contracted based on Article 6.1.b) and 6.1.c) RGPD.

As for the promotions and communications sent to the User, these are based on Article 6.1.a) RGPD and Article 21.2 of Law 34/2002, of July 11, 2002, on information society services and electronic commerce.

Furthermore, AZIGRENE may process or send the User’s data to the competent Authority, i.e. the public administration and the State Security Forces and Corps, the European Union and other entities with which the Kingdom of Spain has signed any Treaty in this regard that is in force in accordance with current legislation, pursuant to Article 6.1.c) RGPD.

4. Data retention criteria.

They will be kept for no longer than necessary to maintain the purpose of processing and when no longer necessary for that purpose, they will be deleted with appropriate security measures to ensure the pseudonymization of the data or the total destruction of the same.

The User has the right to request the limitation of the processing of his/her data in accordance with Article 18 RGPD. Should the User exercise this option, AZIGRENE shall only keep the data that are essential and for the sole purpose of being able to exercise or defend against claims until the expiry date of the statute of limitations for the corresponding legal actions. Once this period has elapsed, the data will be definitively deleted.

5. Communication of data.

The data will not be communicated to third parties, unless legally required.

AZIGRENE CONSULTORES, S.L. may share the User’s data with the following recipients, in accordance with articles 6.1. b) and 6.1.c) RGPD:

  • Companies, associations and entities in the energy sector.
  • To the Office of Consumers and Users in the event of a complaint.
  • To the Public Administration in the cases required by the Law in force.
  • Service providers. This may include, but is not limited to, payment processing services, product manufacturers, technical services, transportation companies, sending e-mails and orders, managing advertising or promotional campaigns, administering customer service or conducting research and analysis, among others.
  • Companies affiliated or belonging to the business group of AZIGRENE CONSULTORES, S.L.

6. Rights of the user.

  • Right to withdraw consent at any time.
  • Right of access: This right consists of the possibility of requesting information about the User’s personal data that AZIGRENE has stored.
  • Right of rectification: This right consists of the possibility of requesting AZIGRENE to delete or correct the User’s personal data that is inaccurate.
  • Right to portability: This right consists of the possibility for the User to request AZIGRENE to provide his/her personal data in a digital format or to send it directly to another data controller selected by the User, when technically feasible.
  • Right to erasure and limitation: This right consists of the possibility for the User to request AZIGRENE to delete or limit the processing of his/her personal data.
  • Right of opposition: This right consists of the User’s possibility to oppose the processing of his/her data based on AZIGRENE’s legitimate interest.
  • The right to lodge a complaint with the supervisory authority (www.aepd.es) if the User considers that the processing of his/her data does not comply with the regulations in force.

In order to exercise his/her rights, the User may send an e-mail to the address azigrene@azigrene.es. In the event that AZIGRENE has reasonable doubts as to the identity of the User requesting to exercise his/her rights, AZIGRENE may contact the User to request additional information necessary to confirm his/her identity.

7. Mandatory or optional nature of the information provided by the user.

The User, by ticking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accepts that his/her data are necessary for the provider to deal with his/her request, the inclusion of data in the remaining fields being voluntary. The User guarantees that the personal data provided to AZIGRENE are truthful and is responsible for communicating any changes thereto.

All data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the User. If all the data is not provided, it is not guaranteed that the information and services provided will be completely adjusted to the User’s needs.

8. Security measures.

That in accordance with the provisions of the regulations in force on personal data protection, AZIGRENE is complying with all provisions and manifestly with the principles on data protection, specifically with Regulation (EU) 2016/679 of 27 April (RGPD) and Organic Law 3/2018 of 5 December (LOPDGDD) and manifestly with the principles described in Article 5 of the RGPD, whereby they are processed lawfully, fairly and transparently in relation to the User and adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

AZIGRENE guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the RGPD in order to protect the User’s rights and freedoms and has communicated the appropriate information to them so that they can exercise them.

Access to the platforms through which the User of the website contracts products or services of AZIGRENE CONSULTORES, S.L. is carried out in a secure environment. To check that you are on the AZIGRENE CONSULTORES, S.L. website, please look at the top status line of the website,
where the word “azigrene” appears. Another security indicator of the web site is the existence of the “url” address that appears in the properties (when clicking the right button of the mouse). This “url” address begins with “https”, the existence of the letter “s” being the seal that the server on which the contents of the website are offered is secure.

9. Subscription to the newsletter.

IMPORTANT: MailChimp as email marketing provider.

The subscription list via email will be stored in the email marketing service provider Mailchimp (512 Means St., Suite 404. Atlanta, Georgia 30318. United States of America) whose privacy policy can be found at the link http://www.mailchimp.com/legal/privacy/, which states how the distribution lists that are stored on the Mailchimp server are not subject to transfer, communication or sale to third parties, nor from Mailchimp communications are sent to such addresses.

Therefore, the User’s personal data may be communicated for storage in a country outside the European Economic Area, which implies an international transfer of data outside the European Union.

In any case, Mailchimp is adhered to the Data Privacy Framework (DPF) Program Overview which stems from the adequacy decision of the European Commission. The adequacy decision adopted determines that the United States provides a level of protection for international transfers of personal data equivalent to that regulated by European Union law.

The User may request additional information from AZIGRENE by contacting the Data Protection Officer available at azigrene@azigrene.es.